Refund policy

At Velaere Nordic Spa, we're committed to providing you with exceptional service and ensuring your satisfaction. However, we understand that circumstances may change. Please review our return policy below:

• Service Cancellations and Refunds
  • Cancellations made 24 hours prior to your scheduled service will receive a full refund or rescheduling option at no additional cost. 
  • Cancellations made within 24 hours of the scheduled service are non-refundable. 
  • In the event that Velvaere Nordic Spa needs to cancel your appointment, you will be offered a full refund or the option to reschedule. 
• Satisfaction Guarantee
  • If you are not fully satisfied with your experience, please contact us within 5 days of your appointment. We'll work with you to address your concerns and determine an appropriate solution, which may include a partial refund or complimentary follow-up service. 
• Non-Refundable Services
  • Certain services or packages are non-refundable once rendered. These will be clearly marked at the time of booking. 

For any questions about our return policy or to discuss a specific situation, please reach out to our customer service team at Velvaere Nordic Spa.